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Benefits of IT Asset Management
Next week I am delivering a presentation IT Asset Management to a group of CIO’s in Rio de Janeiro and I am putting the final touches to my powerpoint slides. While the reasoning for IT Asset...
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Mixed emotions… be careful what you wish for!
For months and months we have been asking for a lower US$ … The reason is because we sell a lot of our products online and most of those sales are in US$. When we started this online sales the US...
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Continual Improvement – what ITIL Service Management can learn from HR...
As I was invited to speak at a Learning and Development conference in Sydney yesterday, I had the opportunity to listen to a number of the speakers. Maybe my biggest learning is that I have been too...
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Starting from scratch in 2009 – new chances for ITIL, ITSM and Cloud Computing…
It is 7am on the 1st of January 2009 – always a special moment the start of a new year. We have a tradition that on the 31st of December we grab a little notebook that we hide during the year and look...
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The 6 best answers to ITIL Service Manager exam questions
As I am going through some mock exams today, I notice that most people make the same mistakes so I wanted to give an overview with hints and tips on how to create the BEST answers to the ITIL Service...
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Stupid Cloud Computing – why don’t you work? … The Art of avoiding disasters...
Want to know the first response we received in the office this morning? Well… there was a lot of grumbling and muttering happening. And you know why? Because the internet didn’t work! Well actually –...
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There is more to ITIL Service Management implementation than most project...
This post is a little bit different because today is a special day for me… my latest book got published! (first on Mobipocket as an eBook, but it will show up on Amazon soon enough as a paperback)....
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ITIL Service Strategy: Demand Management, and the top 4 resistance you can...
Every process that you implement into the organization, will initiate some form of resistance. A large component of your project planning should revolve around communication, education and awareness....
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The secret of ITIL Service Level Management is… manipulation!
No, it’s not a bad thing to compare ITIL Service Level Management to manipulation! Basically, what I mean to say is that we as IT professionals know what we want to do and NEED to do to support the...
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What the ITIL industry can learn from iPods and sweaty sneakers
I have never been a fan of sneakers / trainers / sport shoes.. they always make my feet smell (I know, WAY too much information!) and I am yet to find anybody who can convince me that this does NOT...
View ArticleToday's question: What would you recommend- ITIL or PMP certification?
This question arrived in my inbox this morning and this is what I answered: There is quite a big difference between ITIL and PMP and I suppose it really depends on your other skills and preferred job...
View ArticleWork at the business, not in it… MAN it's hard!
Every day, week, month I am trying to work AT the business. I know in theory that as a business owner it is better to work AT the business… grow the business and work on the business processes,...
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Be Part of the Crowdsourced ITIL Experience Book – in just 10 Minutes of your...
To join this project, register yourself as one of the authors. As ITIL users most of us have the following question going through our mind: “What do other people do with this ITIL Framework?” We at The...
View ArticleLessons learnt from running Cloud Computing without ITIL Processes
Once upon a time, really not that long ago… approx. 3 years to be exact…. I wanted to improve our business processes to enable more streamlined customer interaction and more efficiency in account...
View ArticleThe secret to success? Consistency!
This morning I am flying to Canberra to meet a few clients and as so many times before, I had to go through the airport security. And you know what happened?? For the first time ever, my bag was taken...
View ArticleITIL V3 Service Strategy Process Demand Management works with other processes
The ITIL V3 lifecycle phase of Service Strategy puts a strong focus on Demand Management and the role it plays in the strategy towards, and design of, IT services that meet the expected demands....
View Article7 tips to achieve successful ITIL implementation
According to the members survey performed by the itSMF Asia (and administered by ITsmF International), and the presentations during the ITsmF Asia summit, the following are guaranteed success-factors...
View ArticleStarting from scratch in 2009 – new chances for ITIL, ITSM and Cloud Computing…
It is 7am on the 1st of January 2009 – always a special moment the start of a new year. We have a tradition that on the 31st of December we grab a little notebook that we hide during the year and look...
View ArticleMixed emotions… be careful what you wish for!
For months and months we have been asking for a lower US$ … The reason is because we sell a lot of our products online and most of those sales are in US$. When we started this online sales the US...
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